Frequently Asked Questions
 

1. What services do you provide as a professional dog walker and pet sitter?

We offer a full suite of services you can schedule via the Ken Walks Dogs app, including dog walks, playcare, overnight pet sitting in your home, overnight boarding in a staff home, Pool Parties, Pet Taxi, and Spa + baths. All services include GPS monitoring and a digital report card with photos and maps.

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2. Are your dog walkers and pet sitters trained and experienced?
Yes — every team member is certified in pet first aid and pet CPR and has collectively cared for thousands of pets professionally.

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3. How do I schedule a dog walking or pet sitting service?
New customers:

1. Download the Ken Walks Dogs mobile app.

2. Select Request Access to App to register.

3. Provide your pet’s information and routine.

4. After review and approval, you’ll receive an email to activate your account and set up your pet profile.

5. New members receive $50 in credits toward dog walking services.
   Existing customers:

6. Open the app and tap the “+” icon.

7. Choose pet(s), date, and arrival window.

8. Submit your request (typically approved within ~30 minutes).

9. You’ll get email and in-app confirmations, plus SMS when your walker is en route.

10. After service, you’ll receive a report card in app and by email.

11. You can view details of past visits anytime through the calendar.

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4. What are your rates and payment options?
Rates vary by zip code and are available on the website. We offer discounts for recurring walks and pack walk opt-ins.
Payments for walking services are charged to your card on file after completion, and overnight pet sitting is charged at confirmation.

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5. Do you offer group walks or individual walks for dogs?
Yes — both are available at no extra charge. You can opt in for group walks or choose solo care at checkout.

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6. How long are the dog walking sessions, and can I customize the duration?
We offer a range from 20, 30, 60, and 90-minute visits – we also offer multi-hour adventures with Playcare!

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7. Are your services available for all types and sizes of pets?
In addition to dogs, we regularly care for cats, rabbits, pigs, chickens, snakes, fish, lizards, and more. We work with dogs of all temperaments and abilities.

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8. Do you provide services for pets with special needs or medical conditions?
Yes — we support pets that take medication, use mobility aids, are deaf or blind, have limited mobility, are reactive, and more.

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9. How do you ensure the safety of my pet during your visits?
Safety measures include GPS monitoring, check-in/check-out tracking, staff trained in first aid/CPR, emergency hospital partnerships, secure gear, commercial insurance, and on-call support.

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10. Are you insured and bonded?
Yes — Ken Walks Dogs carries commercial liability, commercial auto coverage, and workers’ compensation for all employees.

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11. What is your cancellation policy?
Dog walks can be canceled penalty-free with at least 12 hours’ notice. Overnight services require at least 72 hours’ notice for a 50% account credit.

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12. Can I request updates or check in on my pet during your visits?
Yes — you’ll automatically receive photos, maps, and status updates via email and in the app about your pet’s experience.

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13. How do you match pets with the right pet sitter or dog walker?
We pair pets based on individual needs and walker strengths, backed by experience and compatibility.

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14. What is your availability for weekend and holiday services?
We're available on weekends and holidays for a nominal fee.