Terms & Conditions
Ken Walks Dogs LLC will endeavor to offer only sound, safe, and responsible care for your dog(s) and is not responsible for any unintentional errors, omissions, or incorrect assertions.
• Payment for services is due upon invoicing unless otherwise agreed upon. If payment is on file, it may be charged at the time of invoicing, depending on your payment settings. I understand I may be sent an additional invoice(s) separately for written requests for modification to a previously scheduled service.
• Ken Walks Dogs LLC may end services and terminate this contract if Pet Owner does not pay for services rendered in a timely manner.
Ken Walks Dogs LLC will take every measure within reason to keep your dog as clean as possible during and after walks. Client should leave towels near entrance that will be used for wet or muddy weather conditions. Ken Walks Dogs LLC will not be responsible for bathing or brushing dog after walks, with the exception of any bathing or grooming services rendered.
I authorize emergency medical care to be provided by the profile-named veterinarian, or an appropriate alternate to be determined by Ken Walks Dogs LLC in the event that my regular veterinarian is not available, or more immediate care is required. I will reimburse Ken Walks Dogs LLC for any charges related to emergency veterinary care.
There is never a fee to cancel or reschedule any service with a minimum notice of 12 hours. Same-day cancellations or cancellations within a 12-hour window of scheduled services will be charged the base rate of scheduled service. Failure to cancel a scheduled service is considered a "no show" and may be charged in full when service provider has shared an ETA, arrived to check-in location, or has already started service.
Two-hour Arrival Window
KenWalksDogs.com maintains a minimum two-hour arrival window for scheduled services to allow for potential delays due to traffic, weather, pet safety, emergencies, etc. Precise time requests within an arrival window will be honored to the greatest extent possible, but not necessarily guaranteed.
Refer our services to a friend and Ken Walks Dogs LLC will issue a $25 account credit within 90 days of new client's first paid and completed service. There is no limit to the amount of referral credits client can earn. Referral Discount clause is voided in the event of suspected fraud or misuse of promotion.
After each visit, you will receive an emailed report card an in-app push notification containing details of your dog's trip (photos, potty break info, GPS-tracked map, etc.)
Services are confirmed only once you've received a confirmation email or in-app notification on the Ken Walks Dogs app confirming your appointment, and no request for service will be considered confirmed otherwise.
During business hours, service requests are generally confirmed or denied within 30 minutes of submission.
Walk services will be performed only by licensed, background checked, bonded and insured employees of Ken Walks Dogs LLC. If you have restrictions on which employees may or may not provide services for your dog (example: walked by Ken only; female walkers only; etc.) you absolutely must note this information on your profile and in the customer notes section when submitting service requests. Service restrictions may reduce the likelihood of your service being confirmed, pending the schedule and availability of our dog walkers.
Off-leash services are rendered only on the Pet Owner's enclosed personal property, unless verbally agreed upon otherwise. For pet safety, liability, and insurance purposes, your dog will never be let off-leash for any reason on a walk, with exception for medical emergencies, without your written or verbal consent.
We may socialize your dog with another compatible dog in the Ken Walks Dogs LLC network only when you've provided written or verbal consent to do so - otherwise, all services are considered private services for your dog(s). (Sharing a walk with another dog in-network often results in extra adventure time for your dog(s) at no additional charge.)
Ken Walks Dogs LLC is responsible for reporting any and all dog bites to the proper authorities. Pet owner is responsible for any costs and expenses due to bites.
As always, your dog's health & safety comes first. Dogs are monitored closely during intense weather. Your dog will remain outdoors while comfortably tolerable for them, but may spend a portion of their service bonding, playing, or spending time indoors, whether in your home, a nearby pet store, etc. All services with a duration greater than 60 minutes are priced to include transportation, and we are generally able to transport dogs to pet-friendly locations like Home Depot, Hobby Lobby, Petsmart, or Lowes for air-conditioned walks during extreme temperatures or heavy rainfall.
I authorize Ken Walks Dogs LLC to transport my pet to provide services and to seek veterinary treatment when necessary.
Dogs are transported in climate-controlled vehicles with operational door and window locks. Dogs will remain seatbelted during transit.
Keys and Codes
• Client authorizes Ken Walks Dogs LLC to enter their home in order to provide services.
• Access instructions to be provided via Ken Walks Dogs app, and updated pending any changes to home access.
• Keys are not kept or collected, but stowed away in a place determined by client and designated in access notes (lockbox, under mat, etc.) If you need a secure lockbox to hide your key on your property, you may lease one of ours upon request ($20 refundable deposit)
• Pet Owner's home will remain locked at all times following immediate home access, during walk, and post-walk.
• Ken Walks Dogs LLC is not responsible for the loss of any key left in an unsecured manner (under porch mat, under a rock, in the mailbox, etc.)
Rates may change or differ at any time for any reason. The price of confirmed and scheduled walks is unaffected by any rate changes.
I understand bookings occurring on major holidays are subject to an additional fee listed on the Ken Walks Dogs website. (Holiday days include New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas)
Business hours are Monday through Friday from 8am to 6pm.
I understand service requests outside of the official business hours listed above and on the Ken Walks Dogs website are subject to a 20% service charge.
(Note: clients established prior to 08/02/2021 are locked in to their original pricing structure for all services through 10/06/2021)
As part of scheduled services, Ken Walks Dogs LLC captures photo/video of dogs on our roster. Ken Walks Dogs LLC is authorized to capture photo/video of my dog to use on KenWalksDogs.com, social media, or any other marketing. Photo or video containing any personal identifying information about you or your home will never be captured or shared.
Client understands and agrees to the terms outlined in this document. Client authorizes this signed contract to be valid approval for future services of any purpose provided by this contract permitting Ken Walks Dogs LLC to accept telephone, text, or email reservations for service and enter premises without any additional signed contracts or written authorization.