Core Policies & Terms of Service

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1. Agreement & Acceptance

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Clients agree to these terms by using Ken Walks Dogs services or the mobile app.

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Financial & Payment Policies

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2. Payment Terms
• Payment is due upon invoicing unless otherwise agreed.
• Stored payment methods may be charged automatically per account settings.
• Service modifications may incur additional charges.
• Unpaid balances may result in suspension or termination of services.

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Service Delivery Policies

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3. Grooming Policy
• Standard walks and visits do not include bathing or grooming services. Separate appointments are required.

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4. Emergency Veterinary Care Authorization
• You authorize Ken Walks Dogs to seek emergency veterinary care if necessary.
• Efforts will be made to contact your preferred vet first; all related costs are your responsibility.

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Cancellations & Scheduling

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5. Cancellation Policy
• Dog Walking: No fee with 12+ hours’ notice; same-day cancellations within 12 hours are non-refundable.
• Pet Sitting & Overnight Care: Payment due upon booking;
 • 72+ hours’ notice → 50% credit.
 • <72 hours → non-refundable, no credit.

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6. Arrival Window
• Appointments are scheduled within a 2-hour arrival window to allow for traffic, safety, and other variables.

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Credits & Rewards

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7. Referral Credits
• You may earn a $50 referral credit when a referred client completes their first qualifying purchase.

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Reporting & Communications

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8. Walk Reports
After each service you’ll receive:
• Photos
• Potty details
• GPS-tracked walk map
• Notes from your walker
(via email and in-app updates)

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Operational and Safety Policies

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9. Provider Standards
• All services are provided by licensed, background-checked, bonded, and insured employees.

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10. Off-Leash Policy
• Off-leash time is only permitted on enclosed private property with consent or in emergencies; never in public areas without express permission.

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11. Socialization Policy
• Dogs may be paired with compatible dogs only with your consent.

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12. Dog Bite Policy
• In the event of a bite, authorities will be notified and the client is responsible for all associated costs and liabilities.

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Inclement Weather Policy

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13. Weather Adjustments
• During extreme weather, walks may be adjusted (e.g., part indoors or climate-controlled transport).
• Walks over 60 minutes include transportation.

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Home Access & Security

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14. Keys & Home Access
• Clients must provide secure access instructions in the app.
• Physical keys are not retained; clients should use lockboxes or on-site arrangements.
• Ken Walks Dogs is not responsible for lost or unsecured keys.

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Pricing, Fees & Hours

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15. Rates & Holiday Surcharges
• Rates may change but will not affect confirmed bookings.
• Holiday surcharges apply for major holidays (e.g., New Year’s, Independence Day, Thanksgiving, Christmas, etc.).

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16. After-Hours Fees
• Services outside standard hours may incur additional fees.

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Photos, Media & Marketing

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17. Photo & Media Use
• By using services, you grant permission to capture and share non-identifying photos/videos of your pet for Ken Walks Dogs marketing.

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House Sitting & Third-Party Access

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18. Third-Party Access Policy
• During house sitting, no outside guests or service providers may enter the home without written permission.
• Sharing keys with unauthorized individuals may void liability and result in termination without refund.

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19. Firearms & Weapons Policy
• All firearms must be disarmed and stored securely, inaccessible to pet care providers.

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20. Household Emergencies
• Clients are responsible for costs related to household emergencies (e.g., plumbing, electrical) during sitting services.

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Emergency Requirements

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21. Emergency Contact Requirement
• Clients must list an emergency contact reachable during services.

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22. Emergency Access
• A physical key must be accessible onsite (e.g., for power failure or lock malfunction).

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Cleanliness & Environment

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23. Cleanliness Standards
• Clients must maintain a reasonably clean space for sitting services.
• Excessively unsanitary conditions may incur a cleaning fee.

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Transportation & Activities

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24. Pet Transportation Consent
• You consent to pet transport in commercially insured vehicles; you may opt out in writing.

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25. Pet Swimming
• Consent is given for supervised pool use with inherent risk; clients may opt out in writing.

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Agreement Scope

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26. Ongoing Contract
• This agreement remains in effect for future bookings and authorizes phone, text, or email booking without a new contract.