Ken Walks Dogs LLC — Terms of Agreement

This Agreement (“Agreement”) is entered into by and between Ken Walks Dogs LLC (“Provider”) and the pet owner or authorized caretaker (“Client”) for the provision of dog walking, pet sitting, and related services. Use of our services and mobile app signifies full acceptance of the terms outlined below. Ken Walks Dogs LLC is committed to providing exceptional, safe, and responsible care for your pets; however, we are not liable for any unintentional errors, omissions, or miscommunications initiated by the Client.

1. Payment Terms

Payment is due upon invoicing unless otherwise agreed. If payment information has been provided, it may be charged automatically per your account settings. Service modifications may incur additional charges, invoiced separately. Failure to remit payment may result in immediate suspension of services and termination of this agreement.

2. Grooming Policy

We do our best to keep pets clean during and after services. You are encouraged to leave towels by the entrance for muddy conditions. Bathing, brushing, or other grooming services require a separate appointment and are not included in standard walk or visit services.

3. Emergency Veterinary Care

Client authorizes Ken Walks Dogs LLC to seek emergency medical care if necessary. We will attempt to contact your preferred veterinarian but may use an alternate if time-sensitive care is required. All veterinary costs and related expenses are the sole responsibility of the Client.

4. Cancellations

• Dog Walking: No fee with 12+ hours’ notice. Same-day cancellations within 12 hours of service are non-refundable. If a walker arrives or service is in progress at the time of cancellation, the visit is charged in full.

• Pet Sitting & Overnight Care: Payment is due upon booking. Cancellations made 72+ hours in advance are eligible for a 50% credit. Cancellations made within 72 hours are non-refundable and not eligible for credit.

5. Arrival Window

All appointments are scheduled within a two-hour window to allow for variables such as traffic, pet safety, or emergencies. (Example: an 11AM–1PM window means your visit may begin at any time within that range.)

6. Referral Credits

Refer a friend and earn a $50 credit after their first $50+ cash purchase. No limit to credits earned. Credits may be revoked if misuse or fraud is suspected.

7. Walk Reports

After each visit, you’ll receive a report via email and in-app notification with:

• Photos

• Potty details

• GPS-tracked walk map

• Notes from your walker

8. Walk Requests

Services are confirmed only upon receipt of a confirmation email or app notification. Requests are generally reviewed within 30 minutes during business hours:

• Mon–Fri: 8 AM – 6 PM

• Sat–Sun: 11 AM – 5 PM

9. Service Providers

All services are performed by licensed, background-checked, bonded, and insured employees. If you have preferences (e.g., specific walker, gender), list them in your app profile. Please note, preferences may limit scheduling availability.

10. Off-Leash Services

Off-leash time is provided only:

• On enclosed private property with your verbal or written consent, or

• In case of medical emergency

We do not allow off-leash walks in public areas without express consent.

11. Socialization

Your dog may be paired with another compatible dog only with your consent. Shared walks often result in more enrichment time for your pet—at no extra charge.

12. Dog Bites

In the event of a bite, we will notify the proper authorities. The Client is responsible for all resulting costs or liabilities.

13. Weather Policy

Extreme weather may require walk adjustments. Your dog may:

• Spend part of their visit indoors (your home or a nearby pet-friendly store)

• Be transported in a climate-controlled, insured vehicle

For walks over 60 minutes, transportation is included in your service.

14. Keys and Home Access

Client must provide secure home access instructions in the app. We do not retain physical keys—keys must be stored on-site by you (e.g., lockbox, hidden key). Lockboxes are available for lease with a $20 refundable deposit. Ken Walks Dogs LLC is not responsible for lost keys left in unsecured areas.

15. Rates

Rates are subject to change but will not affect confirmed bookings. A holiday surcharge applies for:

• New Year’s Eve & Day

• Easter

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas Eve & Day

16. After Hours

Services outside of regular hours may incur an "After Hours" fee:

• Mon–Fri: 8 AM – 6 PM

• Sat–Sun: 11 AM – 5 PM

Fee subject to change.

17. Photos & Media Use

By using our services, you grant Ken Walks Dogs LLC permission to capture and share non-identifying images or videos of your pet for promotional use on our website, social media, or marketing materials. We will never share identifying details of you or your home.

18. Third-Party Access

During house sitting:

• No guests, outside service providers, or third parties may enter your home without written permission from Ken Walks Dogs LLC.

• Sharing your key with unauthorized individuals voids our liability and may result in service termination without refund.

19. Firearms & Weapons

All firearms must be disarmed and stored in a locked, inaccessible safe. Client assumes all liability for any damages caused by unsecured weapons.

20. Household Emergencies

Client is responsible for all costs associated with plumbing, electrical, or maintenance emergencies during sitting services. If emergency relocation of pets is required, all related costs will be the Client’s responsibility.

21. Emergency Contact

Client must have an emergency contact on file in the app who is reachable during services.

22. Emergency Access

A physical key must be accessible onsite in case of power failure, smart lock malfunction, or electrical emergencies.

23. Cleanliness Standards

Clients must maintain a reasonably clean environment for the duration of sitting services. Excessively unsanitary conditions may result in an additional cleaning fee.

24. Pet Transportation

By using our services, Client consents to pet transportation in commercially-insured vehicles. You may opt out at any time via written notice to admin@kenwalksdogs.com or through your app profile.

25. Pet Swimming

Client consents to their dog swimming under supervision in a private pool. This activity carries inherent risks, and Client waives all liability related to swimming. You may opt out at any time via written notice or your app profile.

26. Agreement Scope

By entering this agreement, you authorize Ken Walks Dogs LLC to accept future bookings via phone, text, or email without requiring a new contract. You confirm that this Agreement remains valid for all ongoing and future services.