Privacy Policy – Ken Walks Dogs

​

Last Updated: January 11, 2026

Ken Walks Dogs (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our mobile app, or engage our pet care services.
 

Information We Collect
 

We may collect the following types of information:
 

Personal Information
 

• Name, email address, phone number

• Home address and service location

• Emergency contact information

• Payment and billing details (processed securely by third-party providers)
   

Pet Information
 

• Pet name, breed, age, behavior notes, medical needs, and care instructions

• Veterinary contact information

• Photos and service notes related to your pet’s care
   

App & Website Usage
 

• Account activity and service history

• GPS walk data, visit timestamps, and report cards

• Device information, IP address, and general usage analytics
   

How We Use Your Information
 

We use your information to:

• Provide and manage pet care services

• Schedule visits and communicate with you

• Process payments and issue credits or refunds

• Send service updates, confirmations, and notifications

• Improve our services, app functionality, and client experience

• Maintain safety, accountability, and operational records

• Comply with legal and insurance requirements
   

Photos & Media
 

By using our services, you grant Ken Walks Dogs permission to take photos or videos of your pet during services. These may be used for internal records, client report cards, or marketing purposes (social media, website, promotional materials).

We will never share identifying personal information alongside media content.

You may opt out of marketing use at any time by contacting us in writing.
 

GPS & Activity Tracking
 

Some services include GPS-tracked walks and activity data. This information is used for transparency, safety, and service verification and is accessible to you through your account. GPS data is not sold or shared with third parties for marketing purposes.
 

Sharing Your Information
 

We do not sell or rent your personal information.

We may share limited information only with:

• Our employees and contractors as necessary to perform services

• Secure third-party service providers (payment processors, app infrastructure, analytics tools)

• Emergency veterinarians or contacts when required for your pet’s safety

• Legal or regulatory authorities if required by law

All third parties are required to protect your information and use it only for authorized purposes.
 

Data Security
 

We take reasonable and appropriate measures to protect your information, including:

• Secure servers and encrypted systems

• Limited access to sensitive data

• Reputable third-party platforms for payments and app infrastructure

However, no system can be guaranteed 100% secure, and you use our services at your own risk.
 

Your Choices & Access
 

You may:

• Update or correct your account and pet information at any time through the app

• Request access to or deletion of your personal data (subject to legal or operational retention requirements)

• Opt out of non-essential communications

To make a request, please contact us directly.
 

Children’s Privacy
 

Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.
 

Policy Updates
 

We may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
 

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Ken Walks Dogs
📧 Email: admin@kenwalksdogs.com